My wife and I have just returned from a tour of Vietnam. We are not seasoned travelers and our travel agent Minh Vu customized the tour for our needs. The hotels were great (3*) and sometimes (4*), the vehicles were new and drivers faultless. Our three tour guides ( Roy, Tho, and Tam) really made the tour for us. If there were no hiccups, their service would have been amazing. However, we were quarantined in a hotel for 3 days while the government test a previous guest for the Covid 19 virus. To say I was surprised at the level of support shown by Minh Vu and his staff was an understatement. They sent a voucher to the hotel so we could have laundry done, get extra food and drinks, they kept us informed as to what was going on. They reorganized our tour and flights as things evolved, while I watched other guests in the hotel struggle to do so.
When we allowed to leave we walked out and our tour guide Roy had been waiting all this time and had a car waiting for us to drive off.
We will be forever thankful to all at Indochina Voyages for your support during this time, I never expected this type of support. Thank you you’re all amazing.
Brian & Kim
Brian & Kim
from Australia
March 18, 2020
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